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Personalized member engagement that improves loyalty while reducing overall costs

Healthcare

Healthcare organizations are challenged with maintaining high service levels while complying with federal and state regulations.  OmniCare365 can provide the resources and technologies to efficiently and effectively manage these requirements while enhancing the member and provider experience.  OmniCare365 brings experience with various lines of business, including Medicare Advantage, Medicaid, SNP, Commercial andIndividual/Family. OmniCare365 offers a wide range of flexible contact center solutions to enable organizations to meet and exceed service level goals, decrease administrative burdens on internal staff and ultimately enhance theoverall member experience.  Our services include:

Member Insights

  • Member Analytics
  • Member Trends
  • Contacts and Reasons
  • Member Satisfaction

Service Support

  • Member Services
  • Provider Services
  • Open Enrollment
  • Non Emergency Medical Transportation

Member Outreach

  • New Member Outreach
  • Health Risk Assessments
  • Wellness Outreach (HEDIS)
  • Member Redetermination and Retention